Step 1: 24 Hour Emergency Contact
If you call SERVPRO of Greater Smithtown between business hours you will get one of our expertly trained office personnel answering the phones. Even if you have a loss after business hours there is still a live person that will answer the phone and transfer to call to a member of our team who will assist you. The person who answers the phone will ask a series of questions. We ask for your address, your telephone number, your insurance company and if you have a claim number. We find out as much information about the loss as we can in order to ensure that we send the proper equipment to the home and that the mitigation is done properly.
We Answer the Phone Ready to Help
Call Today - (631) 265-9200
Water damage can be chaotic and traumatic. When you call us, we understand you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Greater Smithtown has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.
What to Expect
When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.
Our SERVPRO Representative will ask several questions:
- Your name and contact information
- Your insurance information (if applicable)
- The street address of the water-damaged home or business
- When did the flooding or water damage occur?
- What caused the water damage (if known)?
- Is there electricity available (on-site)?